Cookies & Privacy Policy

Ruixiang | UK Airport Transfers & Private Charter Services

Ruixiang respects your privacy and is committed to protecting your personal information. This Cookies & Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our transport services.

We aim to handle your information fairly, transparently and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ruixiang is an independently operated UK transport business providing airport transfers, private sightseeing charters, business transport and related travel services.

Ruixiang operates as a sole trader, rather than a limited company.

The individual operating Ruixiang is the data controller responsible for personal information processed in connection with our services.

Trading name: Ruixiang
Business address: 74, B24 0ND, United Kingdom
Website: https://rx-taxi.co.uk/
Telephone: +44 7500 801583
WeChat: RuixiangTravel

2. Information We Collect

When you contact us, request a quotation or make a booking, we may collect the following information:

– Your name and contact details.
– Your telephone number or messaging contact information.
– Pick-up and drop-off addresses.
– Travel dates and collection times.
– Flight numbers and airport terminal information.
– Passenger numbers and luggage requirements.
– Child seat requirements and other relevant travel arrangements.
– Details of your proposed sightseeing itinerary or business journey.
– Communications relating to your enquiry or booking.
– Payment and transaction information, where applicable.

We may also receive limited technical information when you visit our website, such as information necessary for website operation, security and troubleshooting.

We do not intentionally collect more personal information than is reasonably necessary to provide our services.

3. How We Use Your Information

We use personal information for the following purposes:

Responding to enquiries

To answer questions, provide quotations and discuss your travel requirements.

Arranging transport

To confirm bookings, organise vehicles and drivers, and arrange collection and drop-off.

Communicating with passengers

To provide booking confirmations, meeting instructions, driver contact information and relevant journey updates.

Providing requested services

To arrange child seats, additional luggage capacity or other agreed travel requirements.

Business administration

To maintain appropriate booking, payment and accounting records.

Website operation and security

To maintain website functionality, investigate technical problems and protect against misuse.

Legal compliance

To meet applicable legal, regulatory, tax and accounting obligations.

We do not use your booking information to send unrelated marketing messages without an appropriate legal basis.

4. Our Legal Bases for Processing

Under UK data protection law, we rely on one or more of the following legal bases, depending on the circumstances:

– Contract: Where processing is necessary to arrange or provide a service you have requested.
– Legal obligation: Where we must retain or disclose information to comply with applicable law.
– Legitimate interests: Where processing is reasonably necessary to operate and protect our business, respond to enquiries or maintain our services, provided your rights and interests are appropriately considered.
– Consent: Where consent is legally required, including for certain optional website cookies or marketing activities.

Where we rely on consent, you may withdraw it at any time.

5. Sharing Your Information

We may share relevant personal information with drivers or transport providers involved in fulfilling your booking.

For example, a driver may need your name, contact number, collection location, destination and flight details to provide the agreed service.

We may also share information with service providers supporting our website, communications or payment arrangements, where necessary.

We do not sell or rent your personal information to third parties.

We may disclose information where required by law or a lawful request from a competent authority.

6. Payments and Financial Information

Payment arrangements may vary depending on the service booked.

Where payments are processed through banks or third-party payment providers, those providers may process relevant payment information under their own privacy policies.

We retain appropriate transaction records where required for business administration, accounting and tax purposes.

We do not claim to store or process full payment card details unless this is part of an actual payment service we provide.

7. Cookies and Website Technologies

Cookies are small text files that websites may place on your device.

Our website may use strictly necessary cookies or similar technologies to support essential functions, website security and normal operation.

We do not currently use Google Analytics or advertising tracking tools.

If we introduce optional analytics, advertising or other non-essential cookies in the future, we will update this policy and implement appropriate consent arrangements where required.

You can manage or delete cookies through your browser settings. Please note that restricting certain cookies may affect website functionality.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

For example:

– Enquiry information may be retained while we respond to and manage your request.
– Booking information may be retained where needed to provide services, resolve questions or address disputes.
– Financial records may be retained for the period required by applicable accounting and tax laws.

We periodically consider whether information remains necessary and take reasonable steps to delete or securely dispose of information that is no longer required.

9. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

Access to customer booking details is limited to those who reasonably need the information to arrange or deliver the requested service.

Although we take appropriate precautions, no website, electronic communication or storage system can be guaranteed to be completely secure.

10. Communication Through WeChat and Other Platforms

Customers may contact us through telephone calls, WeChat or other communication channels we make available.

When you communicate through a third-party platform, that platform may process your information under its own privacy policy and terms.

We use the information you provide through these channels primarily to respond to enquiries, discuss travel arrangements and manage bookings.

Where our own processing involves international transfers of personal information, we will comply with applicable UK data protection requirements.

11. Links to Other Websites

Our website may include links to third-party websites, including official UK airport websites.

These links are provided for your convenience, such as checking airport information, flight details or terminal arrangements.

External websites operate independently and have their own privacy and cookie policies.

Ruixiang is not responsible for the content or privacy practices of those websites.

12. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

– Request access to personal information we hold about you.
– Ask us to correct inaccurate or incomplete information.
– Request deletion of your information in certain circumstances.
– Request restriction of certain processing activities.
– Object to processing based on legitimate interests in certain circumstances.
– Request data portability where applicable.
– Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

ICO website: https://ico.org.uk/

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

13. Children’s Personal Information

Our services may be booked by adults travelling with children.

We may collect limited information about children where necessary to arrange appropriate transport, such as the need for a child safety seat.

We ask customers not to provide unnecessary personal information about children.

We do not knowingly collect children’s personal information for independent marketing purposes.

14. Changes to This Policy

We may update this policy to reflect changes in our services, website technologies or applicable legal requirements.

The latest version will be published on this page.

We encourage visitors to review this policy periodically.

15. Contact Us

If you have questions about this Cookies & Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us:

Ruixiang

Address: 74, B24 0ND, United Kingdom

Telephone: +44 7500 801583

WeChat: RuixiangTravel

Website: https://rx-taxi.co.uk/